Refund policy

At Peace In Pages, customer satisfaction is extremely important to us. If you face any issue with your order, we are here to help. Please review our return and exchange guidelines below.

By purchasing from Peace In Pages, you acknowledge that you have read, understood, and agreed to our policies, including our return, refund, and exchange terms. We are committed to providing quality products and fair customer support in accordance with applicable laws and our store policies.

How to Request a Return or Exchange

To request a return or exchange, please email us at:
support@peaceinpages.shop

Please include:

Your Order Number
Reason for return or exchange
Clear photos of the product
Clear images of the original packaging with order details

Return & Exchange Eligibility

Return Window

Returns or exchanges can be requested within 3 days of delivery.

Please note that we offer only one exchange per order, so make sure you select the correct size. Our team is here to assist you if needed.

Product Condition

Items must be:

Unused and unworn
With original tags attached
In original packaging

Damaged or Defective Products

If you receive a damaged or defective item, please email us within 3 days of delivery along with the reason for return or exchange and clear images of:

The product
Neck label / size label
Packaging with order sticker

These images help us verify and process your request quickly.

Return Request Submission

To raise a valid return or exchange request, customers are required to submit:

Full product image
Neck label / size label image
Packaging image with order details
Reason for return or exchange

*If the required images and details are not received within the return window, we may not be able to process the return request.

Approval & Processing

Once the request is verified, we will proceed with a replacement or refund based on your preference, subject to eligibility under our policy.

Policy Misuse / Fraud Protection

Peace In Pages reserves the right to decline return or exchange requests in cases of:

Suspected misuse of policy
Fraudulent activity
Abnormal return patterns
Policy violations

All requests are reviewed as per the policy applicable at the time of purchase.

Seasonal & Sale Products

Clearance Sale

Clearance sale items are final sale and are not eligible for return or exchange unless defective.

Return Pickup Guidelines

Customer Responsibility

Once pickup is scheduled, please ensure:

Product is packed properly
Product is ready at pickup time

Pickup Failure

If pickup fails due to customer unavailability, refusal, or package not being ready, we may not be able to guarantee another pickup attempt. In such cases, the return request may be cancelled as per policy.

Return Completion

Replacement or refund will be processed once you have handed over the package to the pickup executive and the return is verified as per our policy.

Address & Delivery Responsibility

Customers are responsible for providing correct delivery address details. Peace In Pages is not responsible for delivery issues due to incorrect address provided by customer.

Business Hours

Support Hours: 9 AM – 6 PM
Emails received outside business hours may be processed the next working day.

Customized Products

Customized or made-to-order products are not eligible for return or exchange unless defective.

Order Cancellation

If the order has not been dispatched, a full refund will be initiated. If the order has already been dispatched, customers may refuse delivery at the time of arrival. Refunds will be processed once the shipment is marked as refused.

Refund Timeline: 5–7 working days